Frequently asked questions
Short answers about how CallCatch fits your business. Details may change as we ship features—your in-app settings and agreements control what applies to your account.
What is CallCatch?
CallCatch helps businesses respond to missed calls—especially when the caller hits voicemail. We can capture intent, qualify the lead, and notify you by text (and in your dashboard) so opportunities don't die on a busy signal.
How is this different from my carrier voicemail?
Your carrier handles the ring and voicemail. CallCatch works alongside that flow: after or around voicemail, we use configurable voice and messaging workflows so callers still get a useful experience and you still get structured follow-up.
Do my customers call a new number?
Typically your customers keep calling your published business number. You connect CallCatch according to your telephony setup (for example forwarding or programmatic handling). Your onboarding in the app will reflect the options we support.
Will you text my customers?
Outbound SMS is used for follow-up you configure (for example confirming a job request or next steps). Messages should comply with applicable law and carrier rules, including consent where required. See our Terms and Privacy Policy.
I have a question—why should I call your phone number?
We want you to hear the same voice experience your leads will get. Call our public line to try the assistant and see how CallCatch handles a real conversation. For written requests, use Contact.
How much does it cost?
Pricing depends on your plan and usage (voice minutes, messages, and optional AI features). Check the app or your order flow for current plans. We'll keep this FAQ updated when public pricing is finalized.
Where is my data stored?
We use cloud infrastructure and providers (for example telephony and hosting) to run the service. High-level practices are described in our Privacy Policy. Enterprise customers may have additional options documented in their agreement.
Can I export or delete my data?
Contact us at the email on our Contact page for data requests. We'll respond consistent with our Privacy Policy and applicable law.
How does CallCatch ensure user consent for SMS messaging?
We follow carrier and regulatory requirements for obtaining and recording consent before sending outbound SMS to any contact. Our practices are documented in our SMS Consent Policy (PDF). You can also review our Terms and Privacy Policy for the broader framework.