Terms of Service

Last updated: April 5, 2026

These Terms of Service (“Terms”) govern your access to and use of CallCatch’s website, applications, and related services (the “Services”). By using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

1. The Services

CallCatch provides tools to help businesses handle missed calls and follow up via voice, SMS, and related workflows. Features, limits, and availability may change. We may modify or discontinue parts of the Services with reasonable notice where practicable.

2. Accounts

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account. Notify us promptly of unauthorized use via the contact information on our Contact page.

3. Acceptable use

You agree not to:

• Use the Services in violation of law, carrier rules, or telemarketing/consent requirements (including TCPA, CAN-SPAM where applicable, and applicable international rules).
• Send spam, harassing, defamatory, fraudulent, or illegal content.
• Misrepresent your identity or spoof numbers without authorization.
• Reverse engineer, probe, or stress-test the Services except as we expressly permit.
• Use the Services to build a competing product by scraping or systematically extracting our data or models without permission.

You are responsible for obtaining legally sufficient consent and opt-outs for calls and texts you initiate or configure. You are responsible for your telephony configuration (forwarding, numbers, and compliance with your carrier agreements).

4. Customer content

You retain rights to content you provide (such as scripts, recordings, and customer data). You grant CallCatch a license to host, process, transmit, and display that content solely to provide and improve the Services and as described in our Privacy Policy. You represent that you have the rights needed for us to process customer content you submit.

5. AI features

Some features use artificial intelligence. Outputs may be inaccurate or incomplete. You should not rely on AI output as the sole basis for high-risk decisions. You remain responsible for your use of AI-generated content and for disclosures to your end users where required.

6. Fees

If you purchase a paid plan, fees and billing terms are presented at checkout or in your order. Taxes may apply. Late or failed payment may result in suspension. Unless stated otherwise, fees are non-refundable except as required by law.

7. Third-party services

The Services may integrate with third parties (for example telephony providers). Their terms and privacy policies apply to your use of those services. We are not responsible for third-party failures outside our reasonable control.

8. Intellectual property

CallCatch and its licensors own the Services, branding, and underlying technology, subject to the licenses granted to you. Except as expressly allowed, you may not copy, modify, or distribute our proprietary materials.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for the purpose of the Services, except as required by law.

10. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLCATCH AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS, EXCEPT WHERE PROHIBITED BY LAW.

12. Indemnity

You will defend and indemnify CallCatch against claims arising from your use of the Services, your customer content, your violation of these Terms, or your violation of third-party rights or law—subject to our prompt notice, reasonable cooperation, and sole control of the defense for claims we must defend (as customary in such clauses).

13. Suspension and termination

We may suspend or terminate access for violation of these Terms, risk to the Services or others, or non-payment. You may stop using the Services at any time. Provisions that by their nature should survive (including disclaimers, limitations, indemnity, and governing law) will survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless a different jurisdiction is required by applicable law. Courts in that jurisdiction have exclusive venue, unless you have mandatory consumer protections elsewhere.

Edit the governing law and venue clause to match your entity’s jurisdiction after incorporation.

15. Changes

We may update these Terms. We will post the revised Terms with a new “Last updated” date. Continued use after changes become effective constitutes acceptance, except where stricter notice is required by law.

16. Contact

Questions about these Terms: see Contact.