Privacy Policy

Last updated: April 5, 2026

CallCatch (“we,” “us”) provides missed-call recovery, voice, and messaging tools for businesses. This policy describes how we collect, use, share, and protect information when you use our website, applications, and related services (collectively, the “Services”).

1. Who we are

CallCatch operates the Services. Contact: see our Contact page for phone and email.

2. Information we collect

• Account and business data. Name, email, company details, login credentials, billing information, and settings you provide when you register or use the app.
• Call and messaging data. Phone numbers, call metadata (time, duration, routing), voicemail or call audio where applicable, transcripts or summaries generated by our systems, SMS/MMS content, and delivery status.
• Technical data. IP address, device/browser type, cookies or similar identifiers on our website, and logs used for security and reliability.
• Support communications. Content you send when you contact us.

3. How we use information

• Provide, operate, and improve the Services (including AI-assisted voice and text workflows you configure).
• Authenticate users, prevent fraud and abuse, and protect security.
• Send service-related notices, invoices, and (where permitted) product updates.
• Comply with law, enforce our Terms, and defend legal claims.
• Analyze usage in aggregate or de-identified form to improve the product.

4. Legal bases (where applicable)

If the GDPR or similar laws apply, we may rely on: performance of a contract, legitimate interests (such as securing the Services and improving features, balanced against your rights), consent (where required for marketing cookies or certain messages), and legal obligation.

5. How we share information

• Service providers. Vendors that host infrastructure, process payments, provide telephony or messaging (for example carriers or platforms such as Twilio), analytics, email delivery, or AI inference—under contractual obligations to use data only for our instructions.
• Your instructions. Data may be shared as you configure integrations, webhooks, or exports.
• Legal and safety. When required by law, subpoena, or to protect rights, safety, or integrity of users and the public.
• Business transfers. In a merger, acquisition, or asset sale, with notice where required.

We do not sell your personal information as that term is commonly defined in U.S. state privacy laws. We may use cookies on the marketing site as described in your cookie approach (add a cookie notice if you use non-essential tracking).

6. Retention

We keep information as long as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention periods may depend on your plan, backups, and legal holds. You may request deletion subject to exceptions (for example unfinished transactions or legal requirements).

7. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is 100% secure.

8. International transfers

If data is processed in countries other than your own, we use appropriate safeguards (such as standard contractual clauses) where required.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal data; object to or restrict certain processing; withdraw consent; or lodge a complaint with a supervisory authority. To exercise rights, contact us using the information on our Contact page. We may verify your request as permitted by law.

10. Third-party links

Our website may link to third parties. Their practices are governed by their own policies.

12. Changes

We may update this policy and will post the new date at the top. Material changes may require additional notice as required by law.